Got a question? Find your answer here
Order
Collaborations
Shipping & Return
Artworks
Frames
Acoustic panels
Support
Order
Can I return my order?
Since each item is made-to-order based on your choices (size, frame, print, extras), the right of withdrawal does not apply. However, your satisfaction means everything to us. If something doesn’t feel right, let us know – we’ll find a solution together.
Can I place a business order?
Yes. If you have special requests or want to order for a business, check this page for more information orreach out and we’ll think along with you.
I didn’t receive a confirmation. What now?
Start by checking your spam folder. Still nothing? Email us with your name and email address and we’ll track your order.
When will I receive my confirmation?
Right after your order is placed, you’ll get a confirmation email within a few minutes. Can’t find it? Check your spam folder or contact us directly.
Something’s missing from my order. What now?
Just send us a message at hello@skiftart.com. We’ll make sure the missing piece gets to you – quickly and without hassle.
I received the wrong item. What should I do?
We’ll fix it right away. Email us at hello@skiftart.com and we’ll send the correct item along with a return label for the incorrect one.
Collaboration
I’m an artist. Can we work together?
At Skift, we believe art keeps stories alive. We’re always looking for new creators with a fresh perspective.
Whether you work in abstract, contemporary, minimalist styles – or like to break the rules – we’d love to meet you.
Send your portfolio and a short introduction to: hello@skifitart.com.
Our curators look forward to discovering your work.
I’m a content creator. Do you collaborate?
Definitely. Have a great idea, want to create a video, write a review or do something completely new? Reach out to us at hello@skiftart.com.
We’re open to collaborations that align with our brand and help bring the story further.
Shipping & return
Can I return my order?
Since each item is made-to-order based on your choices (size, frame, print, extras), the right of withdrawal does not apply. However, your satisfaction means everything to us. If something doesn’t feel right, let us know – we’ll find a solution together.
How is my order shipped?
We work with trusted shipping partners like DHL and PostNL. For fragile or large packages, we also use dedicated couriers.
When will my order be delivered?
The average delivery time is 6 working days. As soon as your package is on its way, you’ll receive a shipping email with a tracking link.
Why don’t you offer next-day delivery?
At Skift, we don’t keep stock. Every piece is made to order – just for you.
This avoids waste, reduces our footprint and ensures you receive something truly unique. Sometimes quality takes a day extra.
What are the shipping costs?
We offer free shipping within Europe on orders over €100. Want to know exactly which countries are included? Check our Shipping Policy.
Why is my order delivered in multiple packages?
Our canvases, frames and panels are produced and packed at different locations.
Shipping them separately ensures they arrive safely and without damage – even in large formats.
Do I need to be home for delivery?
Not necessarily. The courier might leave the package with your neighbors or provide a note to reschedule delivery.
Artworks
Will the colors of the print look exactly like what I see on my screen?
We do our very best to ensure that your artwork looks just as striking in real life as it does online. That said, screens display colors in RGB (Red, Green, Blue), while our canvas is printed using high-quality CMYK inks (Cyan, Magenta, Yellow, Black). This means ultra-bright tones, especially neon or very vivid shades, may appear slightly more subdued in print. It’s a natural difference in color systems. What you can expect is a rich, balanced and true-to-artwork print that brings depth and detail to your space.
How do I choose the right size?
We get it, choosing the right size can be trickier than it seems.
That’s why we’ve included a helpful size guide on each product page. It gives you a clear, visual sense of how each format will look and feel in your space.
Want to experience it more tangibly? Grab a large piece of paper (or tape together a few sheets of newspaper), cut it to the right size, and stick it to your wall for an hour or so.
It’s a simple way to get a real feel for the proportions and presence of the piece. Still unsure? Reach out – we’re here to help you find the perfect fit.
I only received the canvas. Where is the frame?
Our products are crafted in different studios and shipped separately to avoid damage. This means your frame and canvas may arrive at different times. No worries – everything’s on its way.
Can I request a custom size?
Yes, of course. Just send us a message and we’ll work with you to find the right fit.
Is there a paper manual in the box?
No, we’ve chosen to go fully digital – less paper, less waste. After your order, you’ll receive an email with direct links to all manuals and videos. Pssst… would you prefer to look at an instruction booklet where each step is clearly explained? Then you can download it here.
What canvas size do I need?
You’ll find the size of your frame in the confirmation email. Can’t locate it? Just drop us a message and we’ll look it up for you.
What is the canvas made of?
We use a high-quality canvas carefully selected to bring out the best in your artwork. It’s made of polyester with a PU coating and finished with a black backing, known as a blackback. This light-blocking layer enhances contrast and depth, so your art makes a stronger impression.

Can I order a canvas without a frame?
Absolutely. We believe art should adapt to your changing style, space or mood. That’s why we offer the option to order additional canvases separately at any time.
How do I stretch the canvas into the frame?
The canvas has a rubber piping stitched along the edges. Simply press this into the metal grooves of the frame. Start with the corners for grip, then finish the sides. The result is a clean, tightly stretched canvas with no visible mounting. Not sure? We’ve got a clear instruction video ready for you.

Does the canvas have an acoustic effect?
The canvas itself is not designed for sound absorption. However, it does soften light slightly, creating a calm atmosphere in your space. Looking for real acoustic performance? Take a look at our acoustic panels – they’re made for that purpose.
What if there are folds in the canvas?
Your canvas is delivered folded. Don’t worry... once stretched into the frame, the folds usually disappear on their own. Based on our experience, this happens within 48 hours. Still visible after two days? Just reach out to us and we’ll help you out.
Can I iron the canvas?
There’s no need. Once tensioned in the frame, the folds smooth out naturally. If they don’t, feel free to contact us – we’re happy to assist.
Can I wash the canvas?
No, the canvas is not machine washable or suitable for rinsing under a tap. Use a slightly damp cloth to gently clean the surface if needed.
Does the canvas have a glossy finish?
No. Our canvas is intentionally matte. It doesn’t reflect light, which keeps the focus exactly where it belongs: on your art.

Is the canvas fire-retardant?
It is. Safety matters to us, and this canvas meets the required fire-retardant standards.
Is the canvas see-through?
Not at all. Thanks to its black backing, the canvas is completely opaque. Even in bright daylight, your artwork retains its rich colors and deep contrast, exactly as intended.

Does the canvas have a texture?
The surface has a light, refined texture thanks to the fine weave. It gives the canvas a subtle character without compromising the sharpness or clarity of your artwork.
Is the canvas UV-resistant?
Yes. The canvas is UV-resistant, helping your artwork maintain its vibrancy and quality even in sunlit spaces.
Skift frame
Is there a paper manual in the box?
No, we’ve chosen to go fully digital – less paper, less waste. After your order, you’ll receive an email with direct links to all manuals and videos.
Pssst… would you prefer to look at an instruction booklet where each step is clearly explained? Then you can download it here.
How do I choose the right size?
We get it, choosing the right size can be trickier than it seems.
That’s why we’ve included a helpful size guide on each product page. It gives you a clear, visual sense of how each format will look and feel in your space.
Want to experience it more tangibly? Grab a large piece of paper (or tape together a few sheets of newspaper), cut it to the right size, and stick it to your wall for an hour or so.
It’s a simple way to get a real feel for the proportions and presence of the piece. Still unsure? Reach out – we’re here to help you find the perfect fit.
Can I lean the frame against the wall?
Yes, that’s possible for example, if you want a flexible setup. Just note that the frame won’t be fixed and could fall over if bumped.

What if my frame arrives damaged?
That’s never supposed to happen. But if it does, contact us within 2 days via hello@skiftart.com. Please include a clear photo of the damage and, if possible, the shipping box. We’ll make sure it’s taken care of.
How do I mount the frame to the wall?
Attach one at the top and one at the bottom for a secure hold. For larger sizes, place two mounts at the top of the frame for better balance, and use extra mounts at the bottom for added stability. Check our visual guide for step-by-step instructions.

How do I assemble the frame?
You’ll receive a clear digital manual and video tutorial. The Allen key for assembly is included. In just a few minutes, your frame will be ready to hang. Pssst… would you prefer to look at an instruction booklet where each step is clearly explained? Then you can download it here.

What are the frame’s dimensions?
The frame is 27 mm deep and floats subtly off the wall. The visible edge is minimal – less than 2 mm – keeping the spotlight on your artwork.

Do I need to order wall mounts separately?
Yes you can add them to your order. Each set includes two mounts.For larger formats, we recommend ordering an extra set to ensure your frame hangs securely and evenly.Full details can be found on our instruction page.

Is the frame delivered pre-assembled?
No. To prevent damage, we ship the frame as a self-assembly kit. The parts fit together seamlessly, and with the included Allen key, assembly is quick and easy. No tools or skills required.

Can I order just the frame?
Yes, that’s possible. We want to make it easy to adjust or expand your setup. You can order individual frames directly on our website.

What colors are available?
Our frames come in three timeless colors: black, white, and aluminum. All with a matte finish that complements your artwork – designed to support, not compete with it.
I want a different size. Is that possible?
Yes, we’d love to help. Let us know what you have in mind and we’ll explore the options together.
Acoustic panels
How do I install the panels?
Place the panel between the frame and the canvas. The canvas stretches tightly over it and holds the panel in place. Want to mount it directly to the wall? You can use double-sided tape – the canvas provides stability.

Kan ik elk frame met een akoestisch paneel gebruiken?
Ja, absoluut. Elk Skift-frame is modulair en klaar voor akoestische upgrades. Of je nu vanaf het begin kiest voor demping of deze later wilt toevoegen — je hoeft je frame niet te vervangen.

Where can I find the technical specifications?
Looking for the exact data and figures? You can easily download the technical datasheet over here as a PDF. Everything clearly organized.
Can I clean the panels?
Absolutely. The panels are resistant to UV, moisture and most cleaning agents. That makes them a worry-free option, even in lived-in spaces.
Why do you use recycled materials?
For us at Skift, sustainability isn’t a trend – it’s a core belief. By using recycled materials, we reduce our impact and add value to what might otherwise be lost.
Art and responsibility can go hand in hand.

Are the panels fire-safe?
Yes. They meet the DIN 4102 B1 standard, meaning they are fire-retardant and safe for both home and professional use.
What are the panels made of?
We consciously work with second-life materials. PET bottles, ocean plastic and post-consumer textiles are used as the foundation.
Our Kvadrat series even uses specially developed felt made from upcycled textile waste. Sustainable without compromising on aesthetics.

Do the panels really reduce noise?
Yes. The panels are made from high-grade acoustic material (Therm Acoustic D20/25) with a sound absorption value of 0.45 (class D) at 25 mm thickness. Ideal for spaces that benefit from more calm – like your living room, studio or home office.

What makes Skift acoustic panels unique?
Our panels are designed with one clear goal: to bring peace and quiet, without compromising on style. They’re lightweight, modular, and made from recycled materials like PET bottles, ocean-bound plastic and textile waste. By combining form and function, we give sound a place – without it being visible.